ACCOMMODATION OPERATION UNIT IV







HOTEL LINEN
            Linen means laundriable articles.  But the linen room staff may be handled blankets curtains and loose cover a well as articles for dry-cleaning. Linen is a only fiber which also applies to a fabric
Classification of Linen and their sizes:
            Linen may be classified into three types. They are:
1.      Bed Linen
2.      Bath Linen
3.      Table Linen
1. BED LINEN:
            Bed linen should be comfortable beds the linen should have a good appearance bed linen should and with stand abrasion while on the bed and during laundering.
a)      Blankets
            Blankets provides warmth in bed, it is usually to provide one under blanket (bed pad) two or three top blankets for each bed.  The size of blankets for each bed. The size of the blanket various tremendously.  But they are generally little shorter than sheet. White of dale colored blanket are more often used in hotels.
            Size of the blanket:     70” X 100” (or) 175 X 250 cm (single)
                                    90” X 100” (or) 228 X 250 cm (double)
b)      Bed sheet
            Bed sheet should be long enough to give a good tuck in and a good win over at the top of the product. The blanket and oddity from grease newspaper print the base of the bed sheet.
            Size of the bed sheet: 78” X 108” (or) 203 X 274 cm (single)
                                    90” X 108” (or) 228 X 274 cm (double)

c)      Pillow cover
            Pillow slip will be made of the some materials as the sheet, frills and stitching are not recommended and the house wife.  Flat is the most usually bottom burned and to the red slips need more attraction regarding repairs.  Even with the house wife and hence so, the pillow is hidden slip should be fills, easily over the pillow.
            Size of the pillow slip:  20” X 30” (or) 50 X 75 cm
                                       200 X 200 cm (double)
2. BATH LINEN:
              a) Bath Towel
            Bath towels are usually of cotton Turkish which has a looped pile on the both side, the towel are stronger.
            Size of the bath linen: 30” X 54” (or) 76 X 137 cm
 b)  Bath sheets
Bath sheets are frequently used while longer size.  It is normally provided in private bath rooms in first class hotel.
            Size of the bath sheet: 40” X 70” (or) 100 X 178 cm
c)      Face and hand Towels
            They may be linen (or) cotton in the past were always of husk a back which is a close fancy weave and best quality is very smooth and always made of linen now Turkish towel, hand towels are provided in majority hotels.
            Sizes of the face towels: 10” X 10” (or) 26 X 26 cm
            Hand towels: 15” X 24” (or) 38 X 60 cm
d)      Bath mats
            Bath mats must to be very absorbent and are often made of turkey towel (or) candle wick, these are laundered frequently and so are considered more hygienic then bath mats.
            Size of the bath mats: 24” X 36” (or) 60” X 92 cm
Bath line and their size
Bath Sheets: 40” X 70” (or) 100 X 178 cm
Bath towels: 30” X 54” (or) 76 X 137 cm
Hand towels: 15” X 24” (or) 38 X 60 cm
Face cloths: 10” X 10” (or) 26 X 26 cm
Bath mats: 24” X 36” (or) 60 X 92 cm
Medium size bath towels: 22” X 40” (or) 56 X 100 cm
3. TABLE LINEN:
            Table line should be good appearance and comfortable they should be durable and with stand abrasion.  While on the table and during laundering.
a)      Table cloth
            The table cloth is perhaps only a little grubby; this is not as expensive to have re-laundered as would be slip cloth.
            Size of the table cloth: 72” X 72” (or) 183 X 183 cm
                                                 72” X 96” (or) 183 X 244 cm
b)      Slip Cloth
            A slip cloth would be placed over it for the succeeding service this is not as expensive to have re-laundered as would be a table cloth. 
            Size of a slip cloth: 1m X 1m (or) 3 ft X 3 ft.
c)      Serviettes
            It is used by every waiter a protection against heat and to keep uniforms clean.
            Size of the Serviette: 18” X 20” (or) 46 X 50 cm (linen)
                                    14” X 17” (or) 36 X 42 cm (paper)
TABLE LINEN AND THEIR SIZES
            Square 36” (or) 91 cm
                        54” (or) 137 cm
                        63” (or) 160 cm
                        64” (or) 182 cm
            Oblong            52” X 72” (or) 133 X 183 cm
                        90” X 72” (or) 133 X 230 cm
            Napkins           24” X 24” (or) 60 x 60 cm
            Slip Cloth        1m X 1m (or) 3ft X 3ft
            Serviettes        18” X 20” (or) 46 X 50 cm

BEDSPREAD 

Bedspread dimensions include a 20 ½” drop on sides and bottom, and a 10 ½” length for a pillow tuck. The bedspread reaches completely to the floor on three sides of the bed. 


TYPES OF BED SPREAD
1.      Fitted Waterfall
2.      Throw Style
3.      Fitted Throw with Gusset                  
4.      Fitted Bunk Style
Standard Bedspread Measurements: 
http://www.franklinfabric.com/Symb075c00b700f000000000.png  Twin       39" x 75"  --     Finished  size:   81" x 110"
http://www.franklinfabric.com/Symb075c00b700f000000000.png  Twin XL 39" x 80"  --     Finished  size:   81" x 115"
http://www.franklinfabric.com/Symb075c00b700f000000000.png  Full         54" x 75"  --     Finished  size:   96" x 110"
http://www.franklinfabric.com/Symb075c00b700f000000000.png  Full XL   54" x 80"  --     Finished  size:   96" x 115"
http://www.franklinfabric.com/Symb075c00b700f000000000.png  Queen    60" x 80"  --    Finished  size: 102" x 115"
http://www.franklinfabric.com/Symb075c00b700f000000000.png  King       76" x 80"   --    Finished  size: 120" x 115"
http://www.franklinfabric.com/Symb075c00b700f000000000.png  Twin Bunk 38" x 80"  -- Finished size:   60" x  110"

COMFORTER 

Comforter dimensions include a 12” drop on sides and bottom of the quilt. No extra length is added for pillows. A comforter is designed for use with a dust ruffle and pillow shams. 
Bed
Mattress Measures**
Standard Comforter Widths
(in Inches)
Standard Comforter Lengths
(in Inches)
Crib
28" x 52"
28 - 36"
46 - 52"
Twin
39" x 75"
66 - 68"
86 - 88"
Double
60" x 80"
81 - 84" +
86 - 88"
Queen
60" x 80"
86 - 88"
96 - 100"
King (Standard/Eastern)
76-78" x 80"
102"
86 - 88"
California King
72" x 84"
107 - 110"
96 - 98"



DUST RUFFLE 

A dust ruffle is a piece of cloth that runs along the bottom perimeter of a bed. It serves largely as a decorative piece, but can also help prevents dust from collecting beneath the bed. 

Dust ruffles may be used on any size bed, including on a crib. Regardless of the bed it is used on, the ruffle should match the comforter and pillowcases. In some cases, it may also be designed to match the curtains used in the bedroom. The theme used in the color and design of the dust ruffle may also be used in other areas of the room. For example, if there is a chair in the room, it may also include a piece of cloth around its bottom perimeter that matches the one used on the bed. 

A dust ruffle may be attached to a bed in several ways. Some use a sort of spandex inlay that allows them to be stretched out around the bed, similar to the way the corners of the bottom sheet on the bed are stretched over the corners of the mattress. Others may also simply wrap around the bed and connect with themselves at one location, though it can be difficult to obtain a tight fit with this type. 

UNIFORMS 
Providing uniforms for hotel staff is one way of ensuring proper grooming, thereby reflecting the standard of the hotel and creating a good impression on the guest. Having an uniform and enables the guest to identify staff and their position in the organization. To the employee, it is a status symbol, creating a sense of belonging and thereby boosting employee morale. Apart from the aesthetic appeal, uniforms are frequently designed to suit the task that is carried out.
Uniforms may be of standard sizes or made-to-measure. Made-to-measure uniforms look smart and are essential for senior staff. Standard sizes lower the total requirement of uniforms but may be ill-fitting and do not look as smart. The number of sets of uniforms
Provided is dependent on the nature of the tasks being performed and whether the organization has an on or off-premises laundry. Uniforms are a large investment and the cost does not end with purchase. Maintenance and replacement also have to be considered. When designing an uniform, the functional, comfortable, practical as well as the aesthetic aspect, durability and laundrability must be considered. The uniform must harmonize with the décor. The usual system for exchange is clean-for-dirty and the
Timings. Some hotels have specific days for different departments to facilitate streamlining laundry and uniform room operations. When planning the layout of the uniform room, it must be borne in mind that some uniforms will be kept on hangers while others will be
Folded. Consequently the storage space must include hanging space as well as shelves. The uniforms must be segregated according to the department. The uniform room usually incorporates the sewing section and in some organizations both these areas are sections in
The linen room due to their inter-related functions. It is advisable to have a trial room that may double up as an emergency changing room if the need arises. For operational convenience, space must be allocated for uniform attendants to be positioned at the exchange counter, where they can enter the necessary records. Adequate hampers into which soiled uniforms can be segregated and deposited, as well as trolleys for hanging and folded uniforms are also an operational necessity. Uniforms play a very crucial role in establishing and reinforcing the image of a hotel or restaurant. After all, other aspects
Of housekeeping are inanimate, material things. It is the people who bring warmth and friendliness into these spaces and these people are the employees of the hotel. Ill-conceived, and poorly co-ordinate uniforms worn by hotel staff can create a jarring note in the entire image projected by the hotel.




TYPE OF UNIFORM


Type of uniform
Type of Employee
Aprons
For cooks and utility workers
Blouses
For housekeeping, front office, lady staff and hostesses
Belt
For parking attendant, door man and lady captain
Bell Bottoms
For room attendant, Health club and lady staff
Bush Shirts
For health Club, laundry and pool area staff
Bows
For managers—black
Dungarees
For engineering technicians and housemen
Caps
For parking attendants, drivers, utility workers and cooks
Coats
For stewards, cooks, utility workers, captains, receptionists,  gardeners and housemen
Churidars
For doormen
Gloves
For stewards
Gumboots
For Kitchen stewarding, Laundry, Horticulture and Engineering staff.
Jackets
For bell captains and restaurant captains
Rubber Slippers
For the silver polisher
Kameez/Kurta
For room attendants and health club masseuse
Ladies Shoes
For room attendants
Long Coats
For the cashier, laundry  supervisor, house doctor and kitchen  stewards
Woolen Overcoat
For security personnel
Pullover
For security and horticulture personnel
Raincoat
For doormen, parking attendants and security personnel
Scarf
For cooks
Saree
For hostess, housekeeping supervisors and front office staff
Salwaars
For room attendants
Shoes
Leather For doormen and parking attendants
Loafers
For markers, housemen, security guards, kitchen personnel, engi­neering technicians
Trousers
For cooks, utility workers, stewards, captains, receptionists lobby staff
Turbans
For the doorman
Turras
For the doorman
Ties
For managers and front-of-the-house personnel
umbrellas
For security personnel, parking attendants and doormen

FABRICS


Fabrics which are used by the textile industries to make apparels and other furnishing materials can be broadly divided into two categories viz., natural and synthetic. Natural fabrics are derived from animal coats, plant seeds, stems and leaves, and silkworm cocoons. The fabrics which are derived from plants are cotton, linen, jute and ramie. All these fabrics possess certain unique physical properties, for example cotton is the perfect material to make undergarments and sportswear and summer apparels as it is extremely breathable. There are some popular fabrics which are drawn from the hair, skin and other body parts of certain animals also. The most widely used protein-fiber fabrics used in clothing are silk and wool. However, synthetic fabrics like nylon, rayon and polyester are also getting equally popular these days. Understanding and identifying these fabrics can be quite a task to master. To assist you in the endeavor, here is a detailed account of most commonly used fabrics and their nature as well as their sources. 



Different Types of Fabrics 



Fabrics Derived From Animals 

Angora 

Angora can be divided into two types. One is Mohair, which is derived from the Angora goat. The other is Angora Rabbit Hair which is made from the fur of Angora rabbit. Generally, Angora rabbit hair is known as Angora and the fiber derived from Angora goat is known as Mohair. The wool which is derived from the rabbits is extremely light, soft and somewhat silky in texture. It keeps your body much warmer than common wool and thus makes for fine winter wear. As a very small quantity of fiber can be drawn from angora rabbits, the angora fabrics often come blended with other fibers. 

a) Cashmere 

This fabric is extremely expensive and is commonly referred to as the fiber of Kings. The major suppliers of cashmere fabric include China, Mongolia, Tibet, Turkey, Afghanistan, Iraq, Iran, Australia and New Zealand. These fabrics are light, soft and extremely warm. 





b) Wool 

Wool is the most popular fabric in clothing and other home furnishings. Wools are light, cozy and wrinkle free. These are also highly durable and possess great elasticity. Merino wool is the finest wool which is derived from Merino sheep. Nowadays, wools are used to make a wide variety of textile products. 

c) Silk 

The protein fiber of silk mainly constitutes of fibroin which is secreted from the silkworm larva. Silks are lustrous and exude white or cream color. Silk can quite easily be dyed but exposure to sunlight can make it loose the color. 



Fabrics From Plants 

d) Cotton 

Cotton is one of the most commonly used fabrics in the world and is derived from the cotton plant. Cottons are extremely comfy and make for great fabric for summer apparels. Apart from apparels, cotton fibers are also used in home furnishings, medical and surgical accessories as well as in automobile décor. 

e) Linen 

This plant fiber is derived from the stalks of the flax plants. Linen is the strongest fiber derived from plants. The best feature of this fabric, apart from its strength, is that is can be dyed quite easily. Fabrics made from linen are extremely comfy and posses a natural lightness and luster. However, it is very prone to wrinkles and possesses low elasticity. 

f) Jute 

The jute fibre is extremely soft, yet strong. Fabrics made of jute are commonly used to make items such as bags, painting canvas, ropes, jute yarn, sacks, twine and backings for carpets. They, when mixed with other fabrics, also make for durable apparels. 

g) Ramie 

Ramie fiber, commonly referred to as china grass, is one of the sturdiest plant fibres. Fabric derived from Ramie fiber is white in color and has a great natural luster which makes it highly popular. It possesses high absorbing properties and its strength increases manifold particularly when it’s wet. However, it is much more prone to breakage as compared to other fabrics. It is commonly available blended with other fibers like cotton or wool. 



Synthetic Fabrics 

Polyamide (Nylon) 

Nylon is a synthetic version of silk. This particular fabric is light, strong and extremely durable. Nylon is the sturdiest manmade fiber and is used to make a number of furnishing items apart from apparels. 

h) Polyester 

Polyester is one of the strongest fabrics, with low elasticity and is highly resistant to shrinkage and stretching. This fabric is highly durable and can be washed quite conveniently. This fabric can be mixed with cotton and wool and is widely used to make clothing and home furnishing items. 

There is a wide variety of fabrics which have been used to make clothing and other furnishing items. Aforementioned is all the necessary information on different types of fabrics. Hope it helps you the next time you go shopping 



ACTIVITIES OF LINEN ROOM 



1. Collection and Transportation 

This is facilitated through chutes, canvas bags, trolleys, collapsible wire carts, skips.. It is an essential activity when laundry services are on contract. Guest laundry may also be collected, and billing and marking undertaken, should the laundry be off-premises. 

2. Sorting and Counting 

Sorting is carried out primarily to make counting possible as well as for streamlining laundry procedures. Linen is counted in order to make a record so that issuing to departments may be accurate and it is possible to tally the exchange of linen between the linen room and the laundry and a basis for billing exists. 

3. Packaging 

Linen is packed in canvas bags to prevent damage to the linen articles. Those articles that need mending and those, which are heavily stained, may be segregated and put into separate canvas bags. The use of colour coding in this respect is useful. 



4. Despatch 

This obviously refers to the off-premises laundry. The time for despatch is usually anytime between 1300 hrs and 1600 hrs so that servicing of rooms is over by then and guest laundry will have been collected. It is possible that soiled linen from the F&B outlets will also have been collected. 

5. Deliveries 

Clean linen is delivered in the morning hours and evening deliveries are usually for guest laundry. 

6. Checking and Inspection 

Checking the quantity to ensure that the amount of laundered linen tallies with the amount of soiled linen articles sent. Inspection of the quality of wash i.e. stains and dirt removed, no damages, no loss of shape or colour, no blue streaks or patches from the optical brightener, properly ironed. It is also possible that articles belonging to other hotels have been inadvertently delivered, so checking for this is essential. 

7. Storage 

The amount of space to be allocated for storage depends on the size and type of operation and the linen coverage, When designing the storage space for linen it is necessary to consider the type of shelves required, the method of storage as well as hygiene and safety factors. 

8. Distribution to units 

This is generally done on a clean-for-dirty basis. Some hotels use other systems of exchange such as topping up or a fixed issue based on expected occupancy. Still others may use a package system. Linen may be colour-coded for convenience. Whatever the system, it must be practical and serve the purpose of control. In some hotels specific timings are fixed for issue of linen. 





9. Monogramming 

The name or logo of the establishment is put onto the linen item for identification. The supplier may do this or the establishment, by embroidering, printing or embossing either directly on the fabric or on labels which are attached to the linen article. In special cases, the logo/name may actually be incorporated in the weave by the manufacturer. To judge the life span of an article, the date that it was first put into circulation may also be indicated on the article. 

10. Repairs and Alteration 

Damaged items are mended by stitching or darning. Alteration of uniforms is usual and condemned linen is converted into useful items called cut-downs/ makeovers. It is important to maintain a record of the condemned articles and the makeovers, so that they can be adjusted in the stock records. 

11. Stock-taking and Records 

Many records are entered on a day-to-day basis for the exchange of linen between the linen room, laundry and floors/departments. Purchase records are essential and records of condemned linen and makeovers are usually maintained. Periodical stocktaking is carried out and the annual stocktaking is recorded in the stock register, thereby providing the value of linen as an asset. 

12. Security 

It is important that the access to the linen room is restricted so as to prevent misuse and pilferage. Also linen is prone to fire breakouts so precautionary measures are taken to prevent this and the linen room is strictly a non-smoking area. 

13. Uniforms 

Usually there is a section in the linen room for this purpose. However in large organizations, where each uniform is specially designed, there is need for a separate uniform room. 


LOCATION OF THE LINEN ROOM 

- adjacent to the laundry if on-premises, usually with an interconnecting window between the rooms. 

- near the service entrance if the laundry is off-premises. 

- near the service elevator for easy transportation to various units. 

- away from the food production area to avoid a fire hazard as well as prevent linen from absorbing food odours, smoke, soot and dampness. 


LINEN ROOM REQUIREMENTS – Equipment and Areas 

- storage shelves both open and closed 

- hanging space 

- Reserve Stock storage 

- drop counter for exchange of linen (stable-type door) 

- trollies for clean linen 

- soiled linen hampers 

- Linenkeeper’s desk and storage space for records 

- telephone and computer 

- stepladder 

- washbasin 

- storage for materials required to clean the room 

- sink and drying rack (optional) 

- iron and ironing board 

- area for accumulation of soiled linen 

- area for receiving laundered linen 

- area for sorting and counting of linen 

- sewing section 

- work tables (with table tops in contrast to white) 

- traffic lane to laundry 

- traffic lane to uniform room 


LAYOUT OF THE LINEN ROOM


EQUIPMENT USED IN LINEN ROOM

1. Trollies For transporting linen/uniforms to and from the Laundry 

2. Ladders For reaching higher shelves of racks and cupboards 


3. Cupboards For storing high quality linen / uniforms 


4. Racks For storing common linen and uniforms 


5. Mobile Uniform Stand :For transporting uniforms that are hung on hangers. 


6. Sewing Machines For mending of linen and uniforms. 


7. Hanging Racks To hand uniforms that cannot be folded and stored. 


8. Hangers For handing uniforms 


9. Coat Brushes used for brushing dust off uniforms. 


10. Hampers for dumping soiled uniforms and linen till the timeThey are sent to the laundry 


11. Linen Bags For separating linen / uniform item wise till they are given to the laundry. 


12. Plastic and 


paper bags For packing unused linen and uniforms. 


13. Folding Tables for folding uniforms and linen 



PURCHASE OF LINEN
There are three major factors to be considered when purchasing linen:

S NO
FACTORS
WHEN PURCHASING LINEN
1
Quantity
The quantity of linen purchased is largely dependent on the following factors:
· Size of the establishment
· Standard of the organization (will determine frequency of change)
· Turnover or occupancy
· Laundering facility
Generally a hotel should have a minimum of three sets of linen. Linen Coverage is a term used to refer to the total number of sets of linen maintained by the hotel and their distribution. The number of sets of linen in the inventory is also referred to in terms of ‘par’.
2
Quality
The best quality linen must be selected within the available budget. To select good quality linen, it is necessary to give due importance to:
· Fibre selection and quality of yarn
· Thread count - the total number of warps & wefts in 1sq. in. of gray goods fabric. The total thread count should be above 150.
· Finishes especially colour fastness
· reputed manufacturers.
It is advisable to obtain samples and launder them to observe the effects of laundering before placing a purchase order.
3
Size
Purchasing linen of the correct size is extremely important as wrong sizes can affect appearance and even hamper operations, besides avoidable wastage and loss of money.

RULES FOR LINEN PURCHASE
i) Look for a firm smooth weave and strong selvedge.
ii) Check for the amount of ‘dressing’ that falls out from  the fabric when rubbed together.
iii) Machining should be strong (10 to 15 stitches per inch).
iv) Obtain samples and test for laundering effects i.e. shrinkage, loss of shape, colour, etc.
v) Buy in bulk to avail of discount.
vi) Stagger supply to overcome / avoid storage problems.
vii) Large orders should be marked or monogrammed by the supplier.
viii) Select a supplier on the same level as your organization, preferably with a reliable reference.
ix) Accurate specifications must be provided when placing orders, particularly with reference to size.
x) Orders should be placed well in advance to give time
so that the specifications may be met with.
xi) A good rapport with the supplier is essential especially with regard to credit facilities
xii) A Purchase Index Card must be maintained for every linen item in stock. Some hotels use computers for convenience
The purpose of a purchase index card is to:
· Indicate purchases between current and previous stocktaking.
· Provide a record of condemned articles.
· Act as a ready reference for ordering, also indicating the level of reserve stock.
· Provide a means of judging the life span of linen article.

STOCKTAKING

Stocktaking is counting what you have (ACTUAL or PHYSICAL STOCK) and comparing it with what you are supposed to have (BOOK or RECORDED STOCK). It is an essential activity that must be carried out at regular intervals. Any discrepancies should be accounted for and adjusted in the records. It is an operational necessity in order to be able to predict future requirements. Stocktaking acts as a control measure by highlighting discrepancies, thereby promoting investigation. It also acts as a deterrent for pilferage and ensures rotation of stock.
Procedure for linen stocktaking
Departments concerned must be intimated at least one day in advance. All linen must be counted on the same day or at least the similar type linen is counted at a time (Room Linen is separated from F & B Linen), so as to prevent ‘borrowing’ to make up deficiencies. A convenient time is chosen when all linen movement can be halted without causing too much of a problem to the operations.







Exchange of Linen and Uniforms
This is a critical function of Linen 'Uniform Room. To make the exchange more orderly specific timings are given to each department. Also linen/uniform are exchanged strictly on a one to one basis. Following is the procedure for exchange: 

Room Linen Exchange Procedure 

v Room linen is either directly received by the laundry or by the linen room. 

v In either case, the Floor Supervisor physically counts each soiled item on the floor and eaters the figures into the Room Linen contract sheet. 

v Two copies of the room linen control sheet are sent with the hamper of soiled linen to the laundry or Linen Room. 

v The Laundry Supervisor or Linen Supervisor, whoever is responsible, recounts the soiled linen brought down and verifies with the Room Linen Control Sheet. The concer­ned supervisor then stamps "Received" after the tally and returns one copy while the third copy is retained by him/her. If the Laundry Supervisor is directly receiving the laundry he/she then sends the second copy to the Linen Supervisor while retaining the third copy himself. 

v Against the Room Linen Control Sheet the Linen Supervisor issues fresh linen on a one to one basis. In case the Linen Room is short of fresh linen at the point of time then he/she enters the balance due on the Room Linen Control Sheet and issues the shortfall in the next lot. 

Storage Conditions 

v The rooms must be so constructed as to eliminate the possibility of damage by insects. 

v The room must be well-ventilated, cool and dry. 

v Hot water or steam pipes should not run through the linen and uniform rooms. The rooms should also be protected against dampness, sunlight and chemical fumes. 

v Properly designed racks should be used so that rust and white ants do not get to the materials. The last shelf of the rack should be at least six inches above the floor. 

v The room should have only one entry/exit for security purposes. 

v The room should be so located as to be easily accessible to all employees as well as the laundry. 

v The room should have a counter for the exchange of linen/uniforms. 

v The rooms should be periodically subject to pest control schedules. 

Records maintained in Linen Room: 

v Spring cleaning record – For preventive cleaning cycle of rooms in the month. 

v Floor log book 

v Duty roster for the floor 

v List of outstanding maintenances to be covered in the next shift 

v Record of night cleared rooms and departure rooms 

v Guest supplies control register – To keep control of guest supplies used in rooms, the consumption pattern helps the housekeeper with future budgeting 

v Linen control book – Records movement of linen on a daily basis to and from floors 

v Weekly stores list file – For record of consumption and requisitioning of cleaning / guest supplies from stores. 

ISSUING OF LINEN: 

At the time of setting up of the hotel every floor is issued 1.5 par linen in their floor pantries apart from the one par, which is already in their rooms. This line is kept in the floor pantries in the lock for which the keys lie with the floor housekeeping attendant. Every day the housekeeping attendant makes the departure and the occupied rooms and uses the fresh linen from the floor pantries. The dirty linen, which is withdrawn, is entered on the Linen Exchange Records of the floor and is exchanged in the linen room for the fresh linen 

The format of the linen exchange register or book is as follows:
S No
Item
Unit
Opening / Balance
Dirty Given
Clean Received
Closing Balance








The Housekeeping attendant of the floor and the linen room supervisor or the attendant signs this linen exchange register or the book in his absence. This book is maintained as a record of exchange in the two sections.

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