Hotel business is of a kind that needs to provide a myriad range of services to its guests such as food, accommodation, transport, recreational services, and so on. Since the front office contributes major portion in coordinating the services requested by the guests, it needs a system that can help the front office staff to sell services and track them seamlessly and simultaneously.
The front office information system includes mainly the property management system. Let us see, what PMS is and how useful it is for handling hotel management functions smoothly.
What is a Property Management System?
A Property Management System (PMS) is a software system employed to handle basic objectives of all the departments in the hotel business and coordinate functions between them for optimum business outcomes.
Why is PMS Required?
A PMS is required for the hotel staff for the following reasons −
It integrates all critical operations of the hotel on one platform.
It provides real-time information on accommodations, reservations, restaurants, spas, bars, and about every working arm of the hotel.
It provides highly accurate information which is helpful for the management to plan new goals and handle the investments in a better way.
It boosts the efficiency of the front office staff and in turn maximizes the performance of the hotel business.
It simplifies the time-taking or complex operations otherwise done manually.
It works for the convenience of the hotel staff, managing body, as well as the guests.
Types of PMS
There are two basic types of PMS −
Local PMS − They have large technical requirements such as workstation, Computer/workstation, Data server, Terminal servers, Operating system, Network cards, and Removable back-up systems.
Cloud-based PMS − They mainly need computers/workstation and Internet connection.
Difference between Local and Cloud-based PMS
Availing the PMS
Owner needs to purchase the PMS hardware and software.
Owner needs to take subscription from a PMS vendor.
Requirement of Internet Connection
Yes, a reliable high speed connection is mandatory.
System and Access
PMS software and data reside on a server to which multiple terminals are connected.
The PMS is accessed from a program installed on each terminal.
PMS software and data reside on a shared server at the PMS vendor’s data center.
Users access the system through a Web browser from anywhere, anytime.
Requirement of On-site IT expertise
Does not rely on an Internet connection.
Reduces concerns about online data security.
Robust functionality for vast amount of data.
Less costs of hardware or IT.
No technical and data security responsibility on owner.
Affordable subscription pricing.
Simple, quick set-up.
Easy access from anywhere, anytime.
Automatic data back-up.
Integrated Web bookings.
Free system upgrades.
Scalable and adaptable.
Requires complex and expensive hardware.
Unreachable from remote areas.
Expensive and complicated to maintain and upgrade.
Time-consuming, software installation and training.
Additional costs and hardware needed for enabling web-based features
Responsibility of system and data security is owner’s headache.
On-site IT expertise is required.
Not suitable for properties without a reliable Internet connection.
High concerns over online security.
Mark on Timeline
It is a traditional solution.
It is a contemporary solution.
Capital expenditure and operational expenditure both; for hardware, software and its updates, and IT expert’s charges.
Operational expenses for renewing subscription.
Popular Property Management Systems
Some popular PMS: Autoclerk, Skyware MSICloud, CloudPM, eZee Frontdesk, Hotelogix, Hetello, Hoteliga, OpenHotel, OPERA PMS, are to name a few.
Common Software Options in a PMS
A PMS takes care of each department in the hotel. These are the commonly available features among PMS −
PMS Features for Front desk
Guest and non-guest accounts
PMS for Sales and Marketing
Guest database for market segmentation
Travel agents information as clients
Reports for goals
Performance evaluation by comparative analysis
PMS for Housekeeping
Lost and found
PMS for Food and Beverage
Periodic sales reports
PMS for HRM Department
Individual staff member’s records regarding shifts, attendance, and appraisals.
PMS for Accounts
Account payables and receivables
PMS for Communication
Outgoing and incoming call records with date, time, place, duration, and charges.
Concerns in Selection of Appropriate PMS
The following concerns are considered while selecting an appropriate PMS −
Property and Business Domain Concerns
Size of the property: The number of accommodations
Number of locations
Number of employees
Property service policies
Budget for technical resources and training
Nearest future growth
PMS Domain Concerns
User-friendly design that fosters intuitive navigation through logical order of tasks.
Training expertise and time period required to train the staff.
INDIA T he
history of our country can safely be divided into ancient, medieval and modern
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earth. In an earlier lesson you read about what happened in Medieval India i.e.
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Now, we shall read about the Modern period in History. During the last two
periods you must have found the society, economy, polity and culture very
different from each other. These differences which you may also call progress,
developed, continued and increased at a very fast pace and had very much more
deeper impact on our lives. You may recall that all those who came to India
from outside such as the Turks, the Afghans, and the Mughals made India their
home. But the British colonial rulers always remained foreigners to this land.
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