Hotel business is of a kind that needs to provide a myriad range of services to its guests such as food, accommodation, transport, recreational services, and so on. Since the front office contributes major portion in coordinating the services requested by the guests, it needs a system that can help the front office staff to sell services and track them seamlessly and simultaneously.
The front office information system includes mainly the property management system. Let us see, what PMS is and how useful it is for handling hotel management functions smoothly.
What is a Property Management System?
A Property Management System (PMS) is a software system employed to handle basic objectives of all the departments in the hotel business and coordinate functions between them for optimum business outcomes.
Why is PMS Required?
A PMS is required for the hotel staff for the following reasons −
It integrates all critical operations of the hotel on one platform.
It provides real-time information on accommodations, reservations, restaurants, spas, bars, and about every working arm of the hotel.
It provides highly accurate information which is helpful for the management to plan new goals and handle the investments in a better way.
It boosts the efficiency of the front office staff and in turn maximizes the performance of the hotel business.
It simplifies the time-taking or complex operations otherwise done manually.
It works for the convenience of the hotel staff, managing body, as well as the guests.
Types of PMS
There are two basic types of PMS −
Local PMS − They have large technical requirements such as workstation, Computer/workstation, Data server, Terminal servers, Operating system, Network cards, and Removable back-up systems.
Cloud-based PMS − They mainly need computers/workstation and Internet connection.
Difference between Local and Cloud-based PMS
Availing the PMS
Owner needs to purchase the PMS hardware and software.
Owner needs to take subscription from a PMS vendor.
Requirement of Internet Connection
Yes, a reliable high speed connection is mandatory.
System and Access
PMS software and data reside on a server to which multiple terminals are connected.
The PMS is accessed from a program installed on each terminal.
PMS software and data reside on a shared server at the PMS vendor’s data center.
Users access the system through a Web browser from anywhere, anytime.
Requirement of On-site IT expertise
Does not rely on an Internet connection.
Reduces concerns about online data security.
Robust functionality for vast amount of data.
Less costs of hardware or IT.
No technical and data security responsibility on owner.
Affordable subscription pricing.
Simple, quick set-up.
Easy access from anywhere, anytime.
Automatic data back-up.
Integrated Web bookings.
Free system upgrades.
Scalable and adaptable.
Requires complex and expensive hardware.
Unreachable from remote areas.
Expensive and complicated to maintain and upgrade.
Time-consuming, software installation and training.
Additional costs and hardware needed for enabling web-based features
Responsibility of system and data security is owner’s headache.
On-site IT expertise is required.
Not suitable for properties without a reliable Internet connection.
High concerns over online security.
Mark on Timeline
It is a traditional solution.
It is a contemporary solution.
Capital expenditure and operational expenditure both; for hardware, software and its updates, and IT expert’s charges.
Operational expenses for renewing subscription.
Popular Property Management Systems
Some popular PMS: Autoclerk, Skyware MSICloud, CloudPM, eZee Frontdesk, Hotelogix, Hetello, Hoteliga, OpenHotel, OPERA PMS, are to name a few.
Common Software Options in a PMS
A PMS takes care of each department in the hotel. These are the commonly available features among PMS −
PMS Features for Front desk
Guest and non-guest accounts
PMS for Sales and Marketing
Guest database for market segmentation
Travel agents information as clients
Reports for goals
Performance evaluation by comparative analysis
PMS for Housekeeping
Lost and found
PMS for Food and Beverage
Periodic sales reports
PMS for HRM Department
Individual staff member’s records regarding shifts, attendance, and appraisals.
PMS for Accounts
Account payables and receivables
PMS for Communication
Outgoing and incoming call records with date, time, place, duration, and charges.
Concerns in Selection of Appropriate PMS
The following concerns are considered while selecting an appropriate PMS −
Property and Business Domain Concerns
Size of the property: The number of accommodations
Number of locations
Number of employees
Property service policies
Budget for technical resources and training
Nearest future growth
PMS Domain Concerns
User-friendly design that fosters intuitive navigation through logical order of tasks.
Training expertise and time period required to train the staff.
Cleaning agents are the most critical aids of housekeeping department in their day to day operations to keep the room and public area neat and clean.
When it comes to Cleaning chemicals / agents Taski or Diversey products are considered as the bench mark in hospitality industry.
There are specific products which need to be used for each cleaning requirement and these cleaning agents are given specific codes eg: R1, R2, R3 (The letter 'R' Stands for 'Room Care'.) Etc. for ease of identification, recognition and use. TASKI / Diversey R1: Cleaning and Sanitising of Bathroom / Toilet surfaces Area to be cleaned:
All batroom surfaces, sink, tub, tiles, floors and fittings How to Dilute:
For cleaning : 20 ml in 1 ltr. water
For sanitizing : 50 ml in 1 ltr. water Usage of this Cleaning Agent:
Spray directly on the surface to be cleaned
Leave for 2 seconds
Scrub if necessary and wipe surface with clean and dry cloth
Replace cloth regularly
TASKI / Diversey R2: All purpose cleani…
Overbooking is a situation when the total
number of rooms reserved for a certain period of time exceeds the total number
of rooms available for sale for the same period. In
other words it is the number of additional reservations need to achieve 100%
occupancy. Overbooking for hotels is a revenue management strategy that helps
to maximize the total capacity and increase the Room revenue. But
on the other hand overbooking for guests means waiting and inconvenience that
result in their dissatisfaction with the services. Below statistical and historical data
should be stored and processed by the reservation
manager or revenue
manager to calculate optimum overbooking levels. ·Total number of rooms available. ·Confirmed reservations vs no-shows based on historical data. ·Credit Card / Guaranteed reservations vs no-shows based on
historical data. ·Expected cancellations. ·Predicted stay overs and predicted under stays. ·Predicted Walk-in guests. ·Room
type wise overbooking levels. 1.10Advantages of
INDIA T he
history of our country can safely be divided into ancient, medieval and modern
periods. The ancient period started long ago, as long as humans have lived on
earth. In an earlier lesson you read about what happened in Medieval India i.e.
from about the 8th century A.D. and lasted till the beginning of 18th century.
Now, we shall read about the Modern period in History. During the last two
periods you must have found the society, economy, polity and culture very
different from each other. These differences which you may also call progress,
developed, continued and increased at a very fast pace and had very much more
deeper impact on our lives. You may recall that all those who came to India
from outside such as the Turks, the Afghans, and the Mughals made India their
home. But the British colonial rulers always remained foreigners to this land.
Nonetheless they brought profound social, economic and political changes to
suit their interests and in the process left deep…