Job Description for Banquet Server in hotels

POSITION TITLE: Banquet Server / Banquet Waiter

REPORTS TO: Banquet Captain / Banquet Manager
POSITION SUMMARY:
The Banquet Server performs all tasks associated with setting up, serving, and breaking down of function rooms where banquet food service activities are performed. He / She is responsible for the prompt, courteous, smooth and efficient service of food and beverage to guests during banquet and out door functions.
Additionally work as a team to follow through with the proper and timely set-up and execution of banquet events.

BANQUET SERVER DUTIES AND RESPONSIBILITIES:
  • Review and understand Banquet Event Orders (BEO’s) or Event Plan at the beginning of each shift to ensure banquet rooms are set as per the customer request.
  • Read and execute specifications listed on the Banquet Event Orders.
  • Attend all pre-shift meetings to ensure events flow smoothly.
  • Be in communication with the Banquet Captain regarding any special needs.
  • Assist in ensuring that each events are on time as per the banquet event course.
  • Prepare coffee breaks, carts, and stations with appropriate food and beverages as stated in Banquet Event Order.
  • Make required adjustments as needed and relay that information to the appropriate personnel.
  • Maintaining proper dining experience, delivering items, fulfilling customer needs, removing courses, replenishing utensils, refilling glasses.
  • Greet all guests and owners warmly with an appropriate greeting.
  • Have a good understanding and able to communicate products and service related query to guests when asked.
  • Deliver and serve welcome drinks, food, meals, condiments and accompaniments etc.
  • Delivering Alcoholic and Non alcoholic drinks for service to your customers table.
  • Properly open and pour wine at the table side.
  • Good knowledge of the rules of Banquet Beverage Control and service.
  • Take beverage orders and collect payments where specified.
  • Prepare tables, action stations, buffets, service carts, dessert table/carts and cordial carts.
  • Replenish buffet items to ensure consistency and freshness in presentation. 
  • Remove china, glassware, silverware, etc. from tables at the conclusion of the meal period and deliver to the stewarding area.
  • Ensure guest satisfaction throughout the meal service.
  • Respond to guest requests in a friendly, timely, and efficient manner.
  • Respond to and try to full fill any special banquet event arrangements. 
  • Ensure each courses are cleared and tables are properly crumbed.
  • Performing basic cleaning tasks as needed or directed by supervisor.
  • Monitor tableware to ensure it is presentable to guests. 
  • Monitor and maintain cleanliness, sanitation, and organisation of assigned station and service areas. 
  • Attend tables by removing and separating tableware, plate ware, glassware, and flatware.
  • Ensure proper use, storage of all meeting room equipment.
  • Ensure there is proper back up in the event that any equipment is not properly functioning.
  • Maintain high standards of safety and cleanliness in all areas of the Meeting Rooms.
  • Pass any information that is needed to the next staff member on duty.
  • Communicate any areas of need, problems, and concerns from guest to Banquet Manager.
  • If no upcoming events, please have rooms in a readiness position for any possible site inspections. 
  • Assist others with side work including, but not limited to cleaning, stocking, folding silverware, etc.
  • Ensure that meeting rooms are re-set for next event.
  • Adhere to grooming and appearance standards consistently.
  • Assist fellow team members and other departments wherever necessary to maintain positive working relationships.
PREREQUISITES:
Warmth and graciousness with the ability to function in a busy environment. Create stellar guest experiences and flexible availability to work on nights and weekends.
EDUCATION:
Diploma in Hotel Management or equivalent, computer basics and experience in working with Point of sales software, banqueting software or billing software.
EXPERIENCE:
One to two year's experience one similar role in up scale hotel with excellent oral and written communication skills.

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