Job Description for Bar Waiter / Bar Waitress

Position Title: Bar Waiter / Waitress / Cocktail Server
Reports To: Bar Manager / Bar Captain
Position Summary:
As a Bar waiter / waitress you will ensure that all guests are served to the company standard in the Bar or Lounge areas. Ensure that the highest standards of hospitality and welcome are demonstrated at all times within all food and beverage areas. 
Additionally you will serve and explain drinks, cocktails and coffees to guests including ingredients and discussing any allergy information.  Take and deliver accurate drink orders to guest as per the hotel standards.

Bar Waiter / Waitress Duties and Responsibilities:
  • Welcome and acknowledge all guests according to company standards in a timely, friendly and efficient manner.
  • Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
  • Taking beverage orders and serving them to guests on a timely manner.
  • Check guests for proper identification and serve alcoholic beverages to guests in accordance with federal, state, local and company laws and regulations.
  • Always respond to guest requests in a timely, friendly and efficient manner.
  • Mix and garnish beverages according to recipe and portion control standards.
  • Should be fully aware of the bar and lounge menu along with their prices and any applicable taxes.
  • Good knowledge of wine selection, wine service and Beer service.
  • Take guest beverage or food orders and input them to the point-of-sale system.
  • Ensuring that the bar and lounge stations are fully stocked, clean and tidy at all times.
  • Establish rapport with guests to build loyal and satisfied customers.
  • Ensure knowledge of menu and restaurant promotions and any special offers.
  • Pick-up food orders from kitchen and communicate to the chef regarding any special preferences or allergy.
  • Replenish beverages and ensure guest satisfaction throughout the meal service.
  • Able to up-sell all promotion available in the outlet.
  • Ensure serving station is well-stocked at all times.
  • Accurately total, process and collect payments from guests to include, but not limited to, using the point-of-sale system.
  • Should know basic cashiering procedures like handling money, processing credit and debit cards, making change and processing gift certificates, cards and vouchers.
  • Be responsible for billing/credit card/payment and collecting feedback from the guest.
  • Clear tables and prepare for service by polishing cutlery, glassware and crockery etc.
  • Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas.
  • Return all equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors and completing bar closing checklist. 
  • Stock and maintain the bar with all the required supplies and inventory (eg: beer, wine, spirits, paper products, straws, stirrers, condiments, glassware, ice cubes etc.)
  • Always take responsibility for ensuring a positive guest experience.
  • Take ownership of guest request and follow up guests incidences.
  • Attend daily briefings from management who will explain any special requirements for service.
  • To ensure a very good relationship between the Bar, other F&B outlet, Kitchen, housekeeping & Front of the House. 
  • Assist in carrying out scheduled inventories of products and operating equipment.
  • Perform any other assigned reasonable duties and responsibilities as assigned or as requested by Supervisors or manager.
Prerequisites:
Have sound knowledge of spirits, beers, wine, cocktails and coffee.
Should have excellent communication skills.
Flexibility to work longer hours as per business demand.
Be courteous, professional and provide efficient service.
Education:
Hotel Management diploma holder or similar qualification. Knowledge of computers, Wines, POS - Point of sales system and inventory software.
Experience:
1 to 2 years experience as a Bar Waiter/Waitress in a full service hotel preferred.

Comments

Post a Comment

Latest Updates on official website of Educaterer India

Loading...

Labels

Show more

Don't Miss To Read This

Image

Different Types of Guest Room Cleaning Agents / Chemicals (R1 to R9)

Cleaning agents are the most critical aids of housekeeping department in their day to day operations to keep the room and public area neat and clean. When it comes to Cleaning chemicals / agents Taski or Diversey products are considered as the bench mark in hospitality industry. There are specific products which need to be used for each cleaning requirement and these cleaning agents are given specific codes eg: R1, R2, R3 (The letter 'R' Stands for 'Room Care'.) Etc. for ease of identification, recognition and use. TASKI / Diversey R1:  Cleaning and Sanitising of Bathroom / Toilet surfaces   Area to be cleaned:  All batroom surfaces, sink, tub, tiles, floors and fittings How to Dilute: For cleaning : 20 ml in 1 ltr. water For sanitizing : 50 ml in 1 ltr. water Usage of this Cleaning Agent: Spray directly on the surface to be cleaned Leave for 2 seconds Scrub if necessary and wipe surface with clean and dry cloth Replace cloth regular...
Image

Kitchen Organisation Chart / F&B Production Organization Chart

The organisation chart of F&B Production department should provide a clear picture of the lines of authority and the channels of communication within the department. In a large hotel the department is headed by the  Executive Chef  who is assisted by the Executive Sous Chef. Kitchen / F&B production department chart not only provides for a systematic direction of orders, but also protects employees form being over directed. The chart shows that each employee should take orders only from the person directly above him / her. A copy of the chart should be posted in an area so that all kitchen staff can see where they fit into the overall organisation of the department. Ideally the organization chart need to be placed on the kitchen notice board. Hotel F&B Production Organisation chart  Kitchen Organization Chart for Small Hotel / Restaurant
Image

Different Types of Cleaning Cloths and their uses in housekeeping

There are different variety of cloths which are used in the housekeeping department for performing various cleaning activities like wet and dry cleaning by the housekeeping staff. For efficient and correct usage of these cleaning cloths same should be colour-coded and also the staff need to be well trained on selecting and using different type of cloths for specific type of cleaning. Swabs:   These are all-purpose cloths made of soft, absorbent material. They are used for wet cleaning and damp dusting of all surfaces above floor level. They can be also used for cleaning sanitary fittings such as bathtubs and wash basins. Wipes:   Wipes include loosely woven or knitted cotton cloths and non-woven cloths. Synthetic sponges may also be grouped under this category. They are available in various sizes and shapes. Sponges are better than cloths for washing walls, woodwork, glass and upholstery. Dusters:   These are meant for du...