Job Description for Concierge in a hotel

JOB TITLE: CONCIERGE
REPORTS TO: Front Office Manager
POSITION SUMMARY:
Serves as the guest's liaison for both hotel and non-hotel services. Functions are an extension of front desk agent duties. Assists the guest- regardless of whether inquiries concern in-hotel or off-premises attractions, facilities, services, or activities. Knows how to provide concise and accurate directions. Makes reservations and obtains tickets for flights, the theater, or special events.
Organizes special functions such as VIP cocktail receptions. Arranges for secretarial services. Good through knowledge of property management software (PMS) or hotel reservation software.
CONCIERGE DUTIES AND RESPONSIBILITIES:
  • Develops a strong knowledge of the hotel's facilities and services and of the surrounding community.
  • Provides guests with information about attractions, facilities, services, and activities in or outside the property.
  • Makes guest reservations for air or other forms of transportation when requested.
  • Obtains necessary itinerary tickets.
  • Makes guest reservations for the theatre and other forms of entertainment when requested. Obtains necessary tickets and provides directions to facilities.
  • Organizes special functions as directed by management.
  • Arranges secretarial and other office services.
  • To ensure a proper use of the telephone etiquette standards.
  • To oversee the concierge operations, doormen, bellmen, valet parking and to supervise the area ensuring that all standards and procedures are fully known and followed.
  • To ensure that all necessary equipment are maintained properly with sufficient stock for day to day operations.
  • To ensure that all sections have proper coverage of staff at all times.
  • To ensure that guest luggage records are accurately maintained and all special requests are met.
  • Process and deliver messages for Guests.
  • Deliver and safely storage Guest luggage.
  • Stay current and up to date with all hotel services as well as daily VIP requests and special events.
  • Ensure orderliness and safety guidelines around the lobby and front door areas.
  • Provide support to Management as required, in cases of emergency.
  • Project a professional manner with an emphasis on hospitality and Guest service.
  • Maintain a clean, healthy, and safety working area.
  • Coordinates guest requests for special services or equipment with the appropriate department.
  • Contacts roomed guests periodically to ascertain any special needs.
  • Handles guest complaints and solve problem to the degree possible.
PREREQUISITES:
Education: Minimum two year of college degree. Must speak, read. Write, and understand the primary language used in the workplace. Must be able to speak and understand the primary language used by the guests who visits the hotel.
Experience: Minimum two years sales experience, experience with a minimum of one year supervisory experience.

Comments

Post a Comment

Latest Updates on official website of Educaterer India

Loading...

Labels

Show more

Don't Miss To Read This

Image

Different Types of Guest Room Cleaning Agents / Chemicals (R1 to R9)

Cleaning agents are the most critical aids of housekeeping department in their day to day operations to keep the room and public area neat and clean. When it comes to Cleaning chemicals / agents Taski or Diversey products are considered as the bench mark in hospitality industry. There are specific products which need to be used for each cleaning requirement and these cleaning agents are given specific codes eg: R1, R2, R3 (The letter 'R' Stands for 'Room Care'.) Etc. for ease of identification, recognition and use. TASKI / Diversey R1:  Cleaning and Sanitising of Bathroom / Toilet surfaces   Area to be cleaned:  All batroom surfaces, sink, tub, tiles, floors and fittings How to Dilute: For cleaning : 20 ml in 1 ltr. water For sanitizing : 50 ml in 1 ltr. water Usage of this Cleaning Agent: Spray directly on the surface to be cleaned Leave for 2 seconds Scrub if necessary and wipe surface with clean and dry cloth Replace cloth regularly
Image

Kitchen Organisation Chart / F&B Production Organization Chart

The organisation chart of F&B Production department should provide a clear picture of the lines of authority and the channels of communication within the department. In a large hotel the department is headed by the  Executive Chef  who is assisted by the Executive Sous Chef. Kitchen / F&B production department chart not only provides for a systematic direction of orders, but also protects employees form being over directed. The chart shows that each employee should take orders only from the person directly above him / her. A copy of the chart should be posted in an area so that all kitchen staff can see where they fit into the overall organisation of the department. Ideally the organization chart need to be placed on the kitchen notice board. Hotel F&B Production Organisation chart  Kitchen Organization Chart for Small Hotel / Restaurant
Image

Different Types of Cleaning Cloths and their uses in housekeeping

There are different variety of cloths which are used in the housekeeping department for performing various cleaning activities like wet and dry cleaning by the housekeeping staff. For efficient and correct usage of these cleaning cloths same should be colour-coded and also the staff need to be well trained on selecting and using different type of cloths for specific type of cleaning. Swabs:   These are all-purpose cloths made of soft, absorbent material. They are used for wet cleaning and damp dusting of all surfaces above floor level. They can be also used for cleaning sanitary fittings such as bathtubs and wash basins. Wipes:   Wipes include loosely woven or knitted cotton cloths and non-woven cloths. Synthetic sponges may also be grouped under this category. They are available in various sizes and shapes. Sponges are better than cloths for washing walls, woodwork, glass and upholstery. Dusters:   These are meant for dusting and buffing. Soft, absorbent plai