Job Description for Hotel AV Technician

Position Title: Audio Video Technician / AV Technician 

Reports To: IT Manager / Banquet Manager

Position Summary:

Verify that all AV equipment needed is in the inventory before event. Set-up, operate, and troubleshoot all equipment, devices, and systems. Ensure all equipment is fully operational, repair and clean  as and when necessary. 

Additionally Operate and maintain all hotel house in-audio system, also assist and instruct guests/customers regarding proper usage/operation of AV equipment.

Audio Video Technician Responsibilities:

1. Assists in providing technical support and setup of AV equipment's to the Banqueting department, other hotel staffs and guests.
2. Assists in guiding the users to help setup AV systems or resolve escalated issues.
3. Assists in documenting all technical issues within the incident management system.
4. Troubleshoots and maintains all the AV equipment's.
5. Ensures that the maintenance of all electronics-related equipment and its associated auxiliaries are carried out in accordance with the Standard Engineering practice.
6. Banqueting hall audio –video equipment maintenance and service and to be ready to use all times.
7. Hotel Guest Rooms TV channels  and transmission systems is up-to-date and in operation all the time.
8. Arranged the systems well in advance before the functions and collect and placed them back in the stores in good working conditions.
9. Ensures that the work specified on the work order within his trade is carried out quickly, accurately, skillfully, economically, efficiently and completely.
10. Ensures that electrical rooms, electrical panels audio – video control rooms are kept clean and orderly.
11. Immediately notifies the Shift Engineer on duty on any unusual occurrences on any of the electrical lines, panels or controls, equipment's.
12. Identifies upgrading needs for new AV systems, tools & equipments.
13. Participates in the installation of AV recording and Video calling systems during banquet events.
14. Ensures that the equipment's & tools meet their requirements & specifications before they their deployment.
15. Set-up, operate, and troubleshoot AV / projection equipment's / Mic / other devices.
16. Oversee the set-up of AV equipment in banquet/meeting rooms.
17. Ensure AV equipment is operational, labeled, repaired and cleaned when necessary.
18. Adheres to the specified hygiene and personal appearance standards of the hotel and his area.
19. Adheres to the set procedures for attendance and timekeeping.
20. Assists in all IT related issues as and when required.
21. Assists his fellow workers on other trades, not related to his own work, and and when necessary.

Prerequisites:

Highly motivated and a team player.

Excellent interpersonal and guest contact skills.

Ability to work well under pressure in a fast paced environment.

Education:

Technical Diploma or Degree in related field. Excellent computer proficiency.

Experience:

Should have 2 to 5 years experience in Installation, Configuration and Maintenance of A/V systems & equipment s such as Projectors, Control Systems, TV Panels, High-End Speakers and other Audio Video equipment's. Previous Hotel or Hospitality experience is preferred.