Job Description for Housekeeping Room Attendant

JOB TITLE: Room Attendant / Room Boy
REPORTS TO : House Keeping Supervisor
POSITION SUMMARY:
Performs routine duties in cleaning and servicing of guest rooms and baths under supervision of housekeeping supervisor. Room attendant promotes a positive image of the property to guests and must be pleasant, honest, friendly and should also able to address guest requests and problems.

ROOM BOY DUTIES AND RESPONSIBILITIES:
  • Enters and prepares the room for cleaning.
  • Makes bed.
  • Dusts the room and furniture.
  • Replenishes guestroom and bath supplies.
  • Cleans the bathroom.
  • Cleans the closet.
  • Vacuums and racks the carpet.
  • Checks and secures the rooms.
  • Replenish amenities according to the operational standards.
  • Deliver and retrieve items on loan to guests e.g. iron and ironing boards
  • Ensure security of guest rooms and privacy of guests
  • Perform rotation cleaning duties (e.g. steam clean carpets, spring cleaning, super cleaning etc.) as required
  • Cleans guest bathroom/bed room/floor corridor.
  • Responsible for replenishment of guest complimentary water.
  • Responsible for the cleanliness and maintenance of his work area.
  • Responsible for the Hotel property in the work area.
  • Attends to guest calls, guest requests /guest complaints in the area assigned to him.
  • Authorize to enter in guestrooms for cleaning and providing turn down services as per requirement.
  • Responsible for following the standard operating procedures.
  • Responsible for achieving and exceeding the guest satisfaction score.
PREREQUISITES:
Physical mobility and stamina required, Ability to follow instruction, Detail-oriented, Professional attitude is required, Ability to work independently.
Education:
A secondary school diploma is preferred, Physical mobility and stamina required, Ability to follow instruction, Detail-oriented, Professional attitude is required, Ability to work independently.
Experience:
Previous hotel-related experience desired.

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