Job Description for Room Service Captain / In Room Dining Captain

Position Title: Room Service Captain / Supervisor
Reports To: Room Service Manager
Position Summary:
The primary responsibility is to provide friendly and efficient service of food and beverage items to all guests in the room and also poolside. Also responsible for completing settlement and payment procedures accurately.
Additionally He / She is also responsible to supervise and oversee the performance of all room service staffs and trainees. And ensure that all room service duties are completed as per the established room service operational standards.

Room Service Captain Duties and Responsibilities:

  • Have a complete knowledge of all food and beverage menu items available to Room Service and pool side.
  • Maintain thorough knowledge of the hotel and room layouts.
  • Have a Good knowledge of wine and wine pairings.
  • Always follow standard telephone etiquette while speaking to guest over phone.
  • Greet Guests appropriately at their room and provide service upon items ordered.
  • Occasionally take room service orders by telephones and by the in room ordering guest Apps / other devices. 
  • Coordinate all guest orders in advance in-order to avoid any partial deliveries to guest rooms.
  • Collect orders from the kitchen, ensure they have been prepared and presented correctly.
  • Ensure Prompt and efficient deliver of food and beverage to the guest's room.
  • Ensure that hot food is maintained and delivered hot and all cold items are delivered cold.
  • Serve drinks efficiently in the proper glass with the proper garnish.
  • Good knowledge of different type of tray and trolley set-ups.
  • Aware of all amenities to ensure they are set-up and delivered on time.
  • Ensure Trays and Carts are removed from the hotel hallways and elevator bays at all times.
  • Read and retain all pertinent information regarding daily promotions, food and beverage specials.
  • May check back with guest to ensure they are enjoying their meal, and determine if they have any other needs.
  • Inspect, plan and ensure that all materials and equipment are in complete readiness for service.
  • Check storage areas for proper supplies, organization, and cleanliness.
  • Complete and raise store requisition for additional supplies needed.
  • Assist in the scheduling and training of room service staff.
  • Perform duties of the room service manager in his absence.
  • Must be able to anticipate guest or operational needs.
  • Ensure room service equipment's are functioning properly, report any problems to the Room Service Manager.
  • Maintain regular attendance in compliance with the hotel Standards.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag at all times.
  • Perform any other duties as assigned by the Manager or Director of Food and Beverage.
Prerequisites:
Excellent oral and written communication skills.
Able to stand, sit, or walk for an extended period of time.
Able to move, lift, carry, push & pull and place objects weighing less than or equal to 25 pounds without assistance.
Education:
High School diploma or diploma in hotel management or experience in a hotel or related field preferred.
Experience:
Two or more year’s experience as Room Service / In Room Dining Captain in a high volume hotel preferred.

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