The term Scanty Baggage refers to a guest with hand baggage. Such guests are a threat as they may check-out of the hotel without paying their bill. Most hotels have a policy of taking an advance as a safeguard against skipping out of the hotel. The bell desk maintains a strict control of such guests with definite policies to guide them. The procedure is:
The bell boy informs the Bell Captain and front desk agent of a guest with scanty baggage.
The Bell Captain stamps ‘Scanty Baggage’ on the Guest Arrival Errand Card and informs the lobby manager. The front desk agent is alerted with the stamp when he/she receives it.
The front desk agent stamps ‘Scanty Baggage’ on the Registration Card.
The front desk agent informs the lobby manager who has the following options for the guest:
To ask for the entire room charges in advance
To ask for a deposit that covers at least one night charge
To lower the house credit limit for bills in which the guest has to clear the bills periodically as he touches the limit.
This is normally done when guests check-in to the hotel for the first time. Regular guests known to the management may be excused from such policies. The Lobby Manager signs the registration card with his/her instructions.
The Bell Captain fills the Scanty Baggage Register and gets it signed by the Lobby manager.
Housekeeping and Security Departments are informed of the guest room number to keep a watch.
INDIA T he
history of our country can safely be divided into ancient, medieval and modern
periods. The ancient period started long ago, as long as humans have lived on
earth. In an earlier lesson you read about what happened in Medieval India i.e.
from about the 8th century A.D. and lasted till the beginning of 18th century.
Now, we shall read about the Modern period in History. During the last two
periods you must have found the society, economy, polity and culture very
different from each other. These differences which you may also call progress,
developed, continued and increased at a very fast pace and had very much more
deeper impact on our lives. You may recall that all those who came to India
from outside such as the Turks, the Afghans, and the Mughals made India their
home. But the British colonial rulers always remained foreigners to this land.
Nonetheless they brought profound social, economic and political changes to
suit their interests and in the process left deep…
This image has caused a great sensation. The almost 300 likes and countless times that have shared this publication demonstrates that there is a new paradigm in leadership. For many, it is a reflection of vertical leadership, that is, of the typical structure that has developed during the twentieth century around pyramid schemes. However, globalization, the Internet and social networks have allowed the emergence of a new way of seeing leadership.
Vertical leadership is still alive
We must start from the old structures if we want to understand the change that is taking place nowadays. The concept of management arises from the industrial revolution.
This kind of thinking assumes: You need a hierarchy to succeed.The people that do the work are of lower status than those that decide what work to do.Organizations that don’t follow the norms are likely to fail.
Making decisions are preserved in the area of the Board or the owner of the business, according to the size of the organization. Th…
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You would have thought that Discrimination between Men and Women in Hotels would be a thing of the distant past - but it would appear that we are not quite there - as many Female Hotel Workers report that they still do not feel they are treated the same as their Male counterparts.
So what can be done in Hotels to stop this gender in-equality and stereotyping in the workplace? Create a strict Hotel policy against sexual harassment Sexual harassment strictly should not be tolerated and clear guidelines must be put in place to ensure staff understand what this involves. Make it easy for employees to report any instances of harassment. Equal pay and opportunitiesEqual work, should mean equal pay. Establish a policy that ensures that both female and male staff are paid equally for the same work and that they are given the same opportunities in terms of recruitment and promotion. Provide training for managersProvide training to managers about how to deal with gender equ…