Servicing guest rooms with DND sign / Do not disturb lamp

• When approaching a guest room for cleaning, first check if the guest had placed a Do not Disturb ( DND ) sign.
• Some hotels has a Do Not Disturb Lamp / Light next to the door bell and other hotels has door knob card with DND sign.
• Rooms displaying the “DND” notice not to be disturbed.
• In all cases room maids / room attendants should avoid disturbing the guest.

For expected checkout / due-out guests:

• If the guest is due to checkout, then do not disturb the DND room until check out.
• Once the expected checkout time is over, Inform the housekeeping control desk supervisor that the guest room is still on on DND.
• Housekeeping supervisor should call up the guest and enquire if the service is required.
• In case there is no response from the guest room then, the supervisor should call up the front desk and check if the guest had already checked out.
• After confirming that the guest had checked out then the room boy can enter the room with Do not disturb sign.
• Other rooms where the room maids would delay on servicing is when the room is double locked from inside.
• All DND rooms and actions taken should be mentioned in detail on the log book.

For Stay over guest:

• A DND - (Do not disturb) sign clearly indicates that the room attendant should check later if service is required.
• If there is no response till evening ( 2.00pm or 3.00 pm ) then the housekeeping supervisor should ring the guest and check if he / she requires the room to be serviced.
• Ask the guest if he or she require fresh supplies ( eg: Towels, 
• When service is refused at ( 2.00pm or 3.00 pm ), the evening boy has to clean the room during evening service.
• If service is not provided during evening also then a note to be slipped under the door.

Sample DND guest card / DND guest slip format

• When guest refuses service a floor supervisor / duty manager / lobby manager should call the guest and arrange a convenient time for cleaning.
• If there is any suspicious or doubt about the room status or other incidents then a Manager along with the security personal should knock and enter the room with the master key card.
• In some case guest might be un-well or some accident occurred which require urgent intervention, 
• The room should not remain with out service for more than two days, unless this is specifically requested by the guest and approved by the general manager.