SOP – Cocktail service and reception packages in Banquets

SOP - F&B General – Handling guest complaints

SOP – Tips and Gratuities distribution in Hotels

SOP – Amending or Modifying Reservations

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Different Types of Guest Room Cleaning Agents / Chemicals (R1 to R9)

Kitchen Organisation Chart / F&B Production Organization Chart

Different Types of Cleaning Cloths and their uses in housekeeping