Six Sigma - SOP

Standard Operating Procedure (SOP)

A document that compiles all procedures, job tasks, scripts of interactions with customers or others, data collection instructions and forms, and an updated list of resources to be consulted for clarification of procedures.

Storyboard                                                

It is a visual display outlining the highlights of a project and its components leading the team to a solution.

Stratification

Stratification means dividing data into groups based on key characteristics. The purpose of dividing data into groups is to detect a pattern that localizes a problem and explains why the frequency of impact varies between times, locations or conditions.

 

 

 

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