six sigma - Transfer Team Leader (TTL)

Transfer Team Leader (Process Owner/Department Head)

A person selected by the GM and property SIXSIGMA Council to lead an iDMAIC project based primarily on proximity and decision-making authority relative to the process involved. This person has primary responsibility for implementing the project, leading the team, and interacting with others to gather information and understanding necessary to succeed. Often, the transfer team leader will be the department head or process owner of the process being improved with the best practice. The ability to lead the team and to anticipate clear barriers are important characteristics for a person in this role.

Transfer Team Member                                                                      

Associates selected by the Transfer Team Leader and Six Sigma Council to serve on the iDMAIC project based on their knowledge of key aspects of the process, experience with the current process, enthusiasm for improvement, and ability to champion change.

Transfer Project

It is a project that a property imports from another property.

Tree Diagram

It is a branching diagram used to break any broad goal into increasingly detailed levels of actions.

Trend Chart

See Run chart.

Value Adding Activities

These are the activities introduced to improve the current process closer to the ideal process.

Value-enabling Activities

Steps/tasks in a process allowing work to move forward; can also be viewed as necessary steps that are not themselves adding value but that contribute to the delivery of the product or service. Examples include selecting new employees, purchasing supplies, and balancing the books.

Variation

These are the changes or fluctuations that determine how stable or predictable a process may be or affected by environment, people, equipment, methods, measurements, and materials.

Voice of the Customer (VOC)

It is a systematic approach to gather and analyze customer requirements, expectations, level of satisfaction and dissatisfaction through complaints, surveys, comments, market research, focus groups and interviews.

WACC

Weighted Average Cost of Capital used to compare the value of 2 or more potential projects. Discount rate used in financial analysis. Represents the average cost for a company to finance itself from equity and debt. In 2002, this rate was 12%, and was used for all SIXSIGMA projects and locations.

Web-based Event (Required and Optional Best Practices)

It is a web-based kick-off communication from the Export team, to the transfer Team featuring a well-documented presentation of their Best Practice project. The event can be synchronous (participation to a live event) or asynchronous (review of a recorded event).

Yield

Total number of units handled correctly through the process steps, typically expressed as a percentage. Yield simply indicates how many items were delivered at the end of the process with no defect.

 

 

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